We are currently experiencing unusually long shipping transit times due to ongoing supply-chain issues that are beyond our control. Shipments from our warehouse that used to take two or three days have sometimes been taking two or three weeks to arrive to the same destinations. We will continue to process and fulfill orders quickly, but please understand that all of the major shipping carriers are experiencing delays, so packages will take longer than usual to arrive.
3D Universe offers free shipping for all orders over $95 within the lower 48 states. If you choose an expedited shipping option, the order must be received by 2pm Central Time in order to ship the same day. Otherwise, it will ship the following business day.
For international shipments, delivery time varies by location and service chosen. Customers are responsible for all import-related taxes, duties and fees, which vary by country. Customers are responsible for any return shipping charges, except in special situations with prior agreement from 3D Universe.
3D Universe cannot be held responsible for merchandise not received due to an incorrect or incomplete shipping address being entered.
3D Universe does not ship merchandise over $50 to Mexico, since our shipping carriers will not insure the packages.
Due to current restrictions from our shipping carriers, 3D Universe does not currently ship merchandise to the following countries:
Afghanistan, Australia, Bhutan, Brunei, Central African Republic, Chad, Cuba, French Guiana, Guadeloupe, India, Laos, Liberia, Libya
Martinique, Mayotte, Mongolia, New Zealand, Papua New Guinea, Reunion (Bourbon), Russia, Saint Pierre and Miquelon (Miquelon), Samoa, Sierra Leone, Solomon Islands, South Sudan, Syria, Tajikistan, Timor-Leste, Turkmenistan, and Yemen
A Return Merchandise Authorization Number (RMA#) must be assigned to all shipments being returned to 3D Universe. The RMA# can be obtained by contacting us at email@example.com. Each RMA# can only be used one time for one shipment. RMA#'s are canceled if not used within 30 days. The RMA# must be prominently displayed on the shipping label. If the RMA# is not visible, the shipment may be refused. DO NOT place shipping labels or write the RMA# on the outside of the manufacturer's boxes. Over-box all returns in appropriate shipping cartons.
3D Universe will not accept returns of filament once the packaging has been opened.
3D Universe does not accept returns of hardware products once they have been opened. You will need to work with the manufacturer to get warranty support. An exception to this policy will be made if the manufacturer determines that the product was defective upon arrival and authorizes a replacement.
Damaged Returns / Shortages
3D Universe must be notified of damaged or short shipped items within 24 hours of receipt of shipment. 3D Universe will send our shipper to your facility to inspect and pick-up damaged items. 3D Universe will not be held responsible for concealed damage and/or incorrect shipment claims beyond 5 business days of receipt.
Please refuse receipt, from carrier, any packages that have visible damage upon delivery and contact 3D Universe at firstname.lastname@example.org immediately.
3D Universe must be notified of defective items within 7 days of receipt of shipment. 3D Universe will then issue a Return Merchandise Authorization and will provide a pre-paid return shipping label. Returns of defective items are for replacement only. 3D Universe will pay outgoing shipping costs for the replacement merchandise.
All non-defective returns can be subject to a restocking fee which may include the cost of shipping the original order. Restocking fees will be determined at the time an RMA# is issued.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The following items may NOT be returned to 3D Universe:
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